If You Need To Cancel Or Change Your Booking

We understand that plans can change and aim to be as fair as possible while protecting the time reserved for your coaching session.

SkillsLoop LTD operates a no-refund policy once a purchase has been made, subject to your statutory consumer rights.

Booking transfers are subject to availability and should be requested directly by email or telephone.

Customers will be offered a maximum of three opportunities to reschedule their booking within a 12-month period. If the booking has not been completed following the third rescheduling opportunity, the booking will become void.

Group and team bookings are subject to the same cancellation and transfer conditions.

If SkillsLoop Has To Cancel Or Change Your Booking

Occasionally, circumstances outside our control may require us to cancel or change a course at short notice.

This may include extreme weather, unsafe trail conditions, snow, ice, high winds, land access restrictions or operational reasons.

If SkillsLoop LTD cancels a course, we will make every reasonable effort to give you as much notice as possible and transfer your booking to another suitable available date.

SkillsLoop LTD cannot accept financial responsibility for additional expenses incurred as a result of a cancelled or rescheduled course, including travel, accommodation or other associated costs.

If weather or another safety issue requires a course to end early, SkillsLoop may offer an alternative date for the remaining course time. The amount of coaching already completed will be taken into consideration.

Contact Details & Rider Forms

It is essential that the telephone number and email address supplied during booking are accurate so that we can contact you if your course needs to be changed or cancelled.

If poor weather is forecast, please check your email and text messages before travelling.

For group bookings, we ask that the names of all participating riders are provided to SkillsLoop following the booking.

All riders are required to complete the relevant SkillsLoop contact, medical and PAR-Q information requested before participating.

The lead person making a group booking is responsible for ensuring that all riders are aware of these requirements.

Riders who have not completed the required information may not be permitted to participate and will not be entitled to a refund.

Your Bike & Equipment

Riders are responsible for ensuring that their bicycle and equipment are safe, suitable and in good working order before attending a course.

Mechanical issues affecting your own bicycle may reduce the amount of available coaching time and this time cannot normally be added to the end of the session.

SkillsLoop reserves the right to prevent a rider from participating where a bicycle or piece of equipment is considered unsafe.

Appropriate clothing, footwear and protective equipment should be worn for the conditions and type of riding involved.

Gift Vouchers

SkillsLoop LTD gift vouchers are valid for 12 months from the date of purchase.

Gift vouchers have no cash value and unused voucher balances will not be refunded.

Purchasing a gift voucher does not provide priority booking. Course availability varies throughout the year and customers are encouraged to book well in advance of the voucher expiry date.

SkillsLoop LTD cannot accept responsibility for lost, stolen or damaged gift vouchers.

Voucher delivery

We aim to create and email gift vouchers within seven days of purchase. Processing may take longer during particularly busy or festive periods.

If your voucher is required urgently, please contact SkillsLoop directly and we will make every reasonable effort to help.

Voucher expiry

It is the responsibility of the purchaser to ensure the recipient is aware of the voucher expiry date and these terms and conditions.

Contact made through social media is not considered a substitute for contacting SkillsLoop directly regarding an expiring or expired voucher.

If you experience difficulty using a gift voucher, please contact us before its expiry date.

Gift vouchers cannot normally be used in conjunction with promotional offers unless explicitly stated.

Course Price Changes

SkillsLoop LTD is committed to keeping professional mountain bike coaching as affordable and accessible as reasonably possible.

Course prices may occasionally change to reflect increases in business, venue, insurance, staffing and operating costs.

A gift voucher represents the monetary value purchased rather than a guarantee of a particular future course price.

If the price of a course increases following purchase of a voucher, the voucher holder will be required to pay the difference between the voucher value and the current course price.

If the course price has reduced, the voucher will continue to be honoured at its original monetary value.

Riders Under 16

A parent or legal guardian is normally required to be present during SkillsLoop coaching involving participants under the age of 16.

By registering a young rider, the parent or legal guardian confirms that they understand the nature of mountain biking and accept the normal risks associated with participation.

If remaining with the coaching group throughout the session is not possible, please contact SkillsLoop before booking.

Depending on the venue and circumstances, it may be possible for the parent or guardian to remain elsewhere on site while coaching takes place.

Medical Conditions & Medication

Riders are responsible for deciding whether they are medically fit to participate in mountain biking and coaching activities.

Any relevant medical information should be declared through the requested rider forms before the course.

Riders who require medication are responsible for ensuring that they carry any necessary medication with them for the duration of the course and are able to administer it where appropriate.

If you are unsure whether a medical condition may affect your ability to participate, you should seek appropriate medical advice before attending.

Liability

SkillsLoop LTD will take reasonable steps to provide coaching in a professional manner and to manage reasonably foreseeable risks during organised activities.

Participants remain responsible for their own riding decisions, behaviour, equipment and compliance with coaching instructions.

Nothing within these terms is intended to exclude or restrict any liability which cannot lawfully be excluded under UK law.

SkillsLoop LTD will not be responsible for indirect or consequential losses that could not reasonably have been anticipated when the booking was made.

Mountain Biking & Assumption Of Risk

Mountain biking is an adventure sport and carries inherent risks. These include, but are not limited to, falls, collisions, changing terrain, natural obstacles, weather conditions, equipment failure and interactions with other trail users.

Serious injury can occur while mountain biking even when appropriate coaching, equipment and safety procedures are being followed.

By attending a SkillsLoop course you confirm that you understand the nature of the activity and accept the normal risks associated with participation.

Riders are never required to attempt a feature or technique they do not feel comfortable attempting.

You may stop participating or raise a concern with your coach at any point during the course.

Promotional Voucher Codes

Promotional discount codes may only be used for the course, product or promotion for which they were issued.

• Promotional codes may normally only be redeemed once per customer unless otherwise stated.
• Promotions cannot be applied retrospectively to bookings completed before a promotion began.
• Promotional codes are subject to the advertised expiry date.
• Expired promotional codes cannot normally be reactivated or redeemed.
• Promotional offers cannot normally be combined unless explicitly stated.

SkillsLoop LTD reserves the right to amend or withdraw promotional activity where reasonably necessary.

If you are unsure whether a promotional code applies to your booking, please contact us before completing your purchase.

Changes To These Terms

SkillsLoop LTD reserves the right to update these terms and conditions where required.

The terms applicable to your booking will generally be those in effect at the time the booking or purchase was made, except where a change is required by law or relates to operational or safety requirements.