Terms and Conditions
IF YOU HAVE TO CANCEL OR CHANGE YOUR BOOKING
To try and be as fair as we can to our customers we give you the opportunity to transfer your booking/voucher to another date free of charge up to 5 days before your course day. We operate a no refund policy once purchase has been made.
If you request a course/voucher transfer within the 5 days up to 3 days prior to your course you will incur a 50% charge of your original purchase. No refunds will be given.
If you request to transfer your course/voucher the day prior or the day of the date of your course your request will be refused and you will loose your booking. No refunds will be given.
Any transfers of a booking prior to the 5 day period can be done via email/text to SkillsLoop LTD (this is dependant on availability). We offer 3 opportunities to rebook your course within a 12 month period, after the 3rd try your booking will be void and no refunds will be given.
PLEASE BE AWARE OF THIS WHEN YOU BOOK!
There are no exceptions to this rule!
IF WE HAVE TO CANCEL OR CHANGE YOUR BOOKING
Sometimes things we cannot control like the extreme weather conditions or for operational reasons will give us reason to cancel at short notice. During the winter months if the roads are too dangerous to drive on due to snow/ice or we have high winds then we will have to cancel due to safety implications.
We will try and give you as much notice as possible and will transfer your booking to another date (no refunds will be allowed). SkillsLoop LTD will take no financial responsibility for any other costs incurred for these cancellations (for example travel costs/accommodation costs). If the weather causes the course to end early, SkillsLoop may offer another date for the remainder of the course to continue. Elapsed time of course will be taken into account.
It is important that the contact number and email address left when booking are the correct details to get hold of you should we need to cancel. If bad weather is forecast please check your emails and texts before you set off. We would also ask that the names of all group riders are sent to firstname.lastname@example.org after the booking has been made. SkillsLoop LTD require ALL RIDERS to complete their Contact Form and Par-Q. It is not SkillsLoop LTD accountability to ensure these forms are completed but that of the person booking the course, riders who have not completed the required forms will be unable to part take in the course and no refund will be given.
Please do note, rain does not affect our courses and we will not cancel for these conditions – please ensure you dress for the conditions appropriately and that your bike is in good working order. Any mechanicals to your bike will be taken out of your course time and not added on.
SkillsLoop Ltd reserve the right to change its Terms and Conditions at any time.
All gift vouchers have a 12 MONTH EXPIRY from date of purchase. Gift vouchers have no cash value once purchased. If you would like to add a rider to your course please contact us to arrange this prior to booking.
RIDERS UNDER 16: Riders under 16 will need to be accompanied by an parent/guardian. The parent/guardian will be required to have a bike, helmet and be suitably dressed for the duration of the course.
Please contact us if this is not possible, location dependant we may be able to arrange for the parent/guardian to join us on foot. Time taken to walk to skill areas will not be included into the overall length of course.