Bookings, Cancellations & Transfers

The course or package description and order confirmation set out what you are buying, the price and any agreed dates. Additional charges must be disclosed and agreed before purchase.

Confirmed course bookings are non-refundable if you cancel, subject to your statutory rights. Leisure courses booked for a specific date do not normally have a statutory 14-day cooling-off period.

• More than 5 days before: request a transfer to an available date free of charge.
• 3–5 days before: a transfer may be available with a charge of up to 50% of the affected course price.
• Less than 3 days before, or non-attendance: transfers are not normally available.

Any cancellation charge or amount retained will not exceed our reasonable net loss, allowing for costs saved and replacement bookings. Any excess will be refunded. Transfers are subject to availability; up to three rescheduling opportunities may be offered within 12 months.

Contact us promptly by email or telephone to request a change. The same rules apply to group bookings.

If SkillsLoop Cancels

We may change or cancel a course because of unsafe weather, trail conditions, access restrictions or operational difficulties. We will notify you as soon as reasonably possible and offer another suitable date or a refund for the cancelled service.

If a course ends early, we will agree replacement coaching for the undelivered time or an appropriate refund. Rain alone does not normally cause cancellation. Your statutory rights remain unaffected.

Ultimate Progression Package

For one rider: three private 3-hour courses or three private 5-hour courses, two video analyses, a Skills Journal, Bike Setup Tool access, course photos and video, priority date selection and personal practice guidance.

After purchase, we will contact you to agree dates and locations suited to your ability and goals. Dates are subject to availability. Priority selection means access to available dates before public release. The suggested 8–12 weeks is guidance, not an expiry deadline.

One video analysis is included between each course. Submit one clip of up to 60 seconds showing the agreed technique, with your full body and bike visible. We will agree submission and feedback arrangements and request replacement footage if needed. Reviews are not unlimited.

Your journal and setup code are arranged before your first course. Setup recommendations are starting guidance, not a mechanical safety check. Shared packages must be agreed separately in writing, including the price and inclusions for each rider.

For transfers, the affected course price is one third of the package price. Losing one course does not automatically forfeit the remaining package. These package terms take priority over conflicting general terms.

Online Cancellation Rights

For online Ultimate packages bought before dates are agreed, we offer cancellation within 14 days from the day after purchase. We also honour any longer or additional statutory cancellation rights, including those applicable to goods supplied.

Tell us clearly that you wish to cancel, using the contact details below. You may use the optional form below. For a valid statutory cancellation, refunds are made within the legal deadline, normally 14 days, using the original payment method unless agreed otherwise. Where goods must be returned, lawful refund timing and return rules apply.

We will explain any applicable return arrangements before purchase. If you expressly request services to start during a cooling-off period, we may deduct a proportionate amount for services supplied only where legally permitted. A setup code does not automatically remove cancellation rights; any early digital supply requires the legally required consent and acknowledgement.

Optional cancellation form

To SkillsLoop LTD, at the address or email below:
I give notice that I cancel my contract for: [course/package].
Ordered on: [date].
Name and address: [details].
Order number, if available: [number].
Date: [date].
Signature: [only if sent on paper].

Rider Responsibilities & Safety

Provide accurate contact details and complete all requested rider and medical forms before attending. Bring a safe, suitable bike, helmet and appropriate equipment; declare relevant medical needs and carry required medication. Unsafe equipment or missing essential information may prevent participation. Bike problems may reduce coaching time.

A parent or guardian must normally remain present for riders under 16 unless otherwise agreed. All riders must follow safety instructions. Mountain biking carries risks, including serious injury; no rider is required to attempt a feature they are uncomfortable riding.

We provide coaching with reasonable care and skill. Progress depends on ability, practice and conditions; particular outcomes are not guaranteed. We do not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

Course media is included where advertised. Permission for identifiable promotional use will be sought separately. Personal information is handled in accordance with our privacy policy.

Gift Vouchers & Prices

Gift vouchers are valid for 12 months from purchase and represent their purchased monetary value. Book before expiry; dates are subject to availability. Vouchers are not normally redeemable for cash, subject to statutory rights. We aim to email vouchers within seven days.

If a course price increases, voucher holders pay any difference. Confirmed courses and packages retain their agreed price. Discount codes follow their advertised conditions and cannot normally be combined or applied retrospectively.

The terms agreed at purchase apply to that booking. Updates will not remove existing contractual or statutory rights.